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ServiceNow CMDB Support Engineer

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Zions Bancorp/ZMSC Job Titles
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Enterprise Technology Operations
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050652 Requisition #

Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet the ever-changing demands of a technology-driven world. We are grounded in the belief that “improving the work is the work” as we drive to create simple, easy, and fast solutions for our customers. Your ability to adapt, learn, and innovate helps increase revenue, reduce operational costs, and mitigates risk.

 

ETO provides opportunities for you to own your career growth through Diversity, Equity, and Inclusion, Women in Technology, and Workforce of the Future initiatives that allow you to network across the organization, volunteer in our community, and build your technical and soft skills. Together we are building a culture that values diversity and creates a space of belonging for all our team members. We believe that investing in your success is an investment in our customers and our business. Our people are what sets us apart and make us great.

 

Zions Bancorporation is currently seeking an experienced ServiceNow Engineer with strong knowledge of CMDB and Discovery. Must have the ability to manage and control the Configuration Management Database (CMDB) and ensure the accuracy of configuration data and proper reporting. Will also work with a diverse team to develop and maintain applications such as VR, SIR, HAM, SAM, ITSM, AOM, as well as creating custom applications. This role is fast paced and will provide the opportunity to work on a wide variety of projects on the highly visible ServiceNow Platform team. This is part of a multi-million-dollar effort to modernize Zions’ core systems, placing Zions at the forefront of modern banking systems.

   

Responsibilities

  • Ensure the integration and support of the Configuration Management process to the other ITIL processes such as Incident, Problem, Change, Release.
  • Plan, manage and control the Configuration Management Database (CMDB) to ensure the accuracy of configuration data and proper reporting and status accounting
  • Work with various stakeholders and CI data owners to ensure the quality of the CMDB data is maintained and all Configuration Items are up-to-date
  • Continuous improvements for the automation and maintenance of non-discoverable data attributes including integration of other asset management systems as required
  • Conduct data quality analysis, provide recommendations to address data quality issues, and manage the implementation of approved recommendations
  • Manage Configuration Item review attestations to ensure accuracy and completeness of undiscoverable configuration items maintained within the CMDB
  • Participate in the planning, designing and implementing of the Service Model in CMDB to ensure visibility across the infrastructure environment
  • Manage and define Configuration Management exception criteria, tracking, reporting and workflows.
  • Document business requirements, workflows, use cases, functional requirements, test plans, test cases, and data mappings for new enhancements or modifications to CMDB functionality
  • Develop training guides and communications regarding new features and functionality
  • Responsible for conducting formal and informal training sessions with business and technical end users
  • Build reports for data verification requests.
  • Document and annotate scripts, process flows, update sets, and other workflows associated with ServiceNow development.
  • Work with project team and analysts to document and/or review project requirements, implementation plans, and test plans with the ability to work in both a waterfall and agile project methodology setting.
  • Attend scheduled meetings with customers, analysts, project managers, developers, and teams members.
  • Consult with groups outside of the ServiceNow development team that would like to use or integrate with ServiceNow CMDB.
  • Other duties as assigned.

Qualifications:

  • Requires a bachelor's degree in Information Technology, Computer Science, or related field or equivalent experience.
  • 4 years’ ServiceNow experience with a focus on IT Service Management (ITSM).
  • 2 years’ experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt
  • Proficient in Java script, Angular JS, or other related languages and libraries, Python, PowerShell, integrations with webservices (SOAP and REST), and comfortable with API usage.
  • Works well in a team environment and is comfortable with an extremely fast pace, switching priorities, and multitasking.
  • Proficient in literary skills for professional emails and documentation
  • Expert analysis, trouble shooting, technical and non-technical communication skills, both verbal and written.
  • Must have advanced organizational, project management and client interfacing skills.

 

Zions Bancorporation is one of the nation's premier financial services companies with total assets exceeding $70 billion. Zions operates under local management teams and distinct brands in 11 western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, Washington and Wyoming. The company is a national leader in Small Business Administration lending and public finance advisory services. In addition, Zions is included in the S&P 500 and NASDAQ Financial 100 indices.

 

Zions received 16 Greenwich Excellence Awards for the year ended 2017. These awards are based on more than 30,000 market research interviews with businesses nationwide evaluating over 600 banks. Since the Awards’ inception in 2009, only three other U.S. banks have consistently received as many Greenwich Excellence Awards as Zions Bancorporation. Additionally, Zions has been recognized with middle market awards in Overall Client Satisfaction and Cash Management Overall Satisfaction every year since 2009. To better familiarize yourself with our company visit us at: http://www.zionsbancorporation.com/ 

Zions Bancorporation and its affiliates and divisions (“Zions”) is an equal opportunity employer which prohibits all forms of discrimination and harassment. Zions is committed to the principle of equal employment opportunity for all employees and employment candidates and to providing a work environment free of discrimination and harassment. All employment decisions at Zions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ethnicity, sex, sexual orientation, gender identification, age, national origin, pregnancy, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Zions will not tolerate discrimination or harassment based on any of these characteristics. Zions encourages applicants of all ages.

 

It is Zions’ policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.

 

Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site.  You can request reasonable accommodations by contacting us at careers@zionsbancorp.com or 801/844-7628.  Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.

 

Click here to view our EEO Statement.

 

Click here to view applicable Federal, State and/or local employment law posters.

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