Business Banking Acquisition Chat Specialist

Nevada State Bank, a division of Zions Bancorporation, N.A., was founded on Dec. 9, 1959 by 12 businessmen full of Nevada’s pioneering spirit. As a full-service bank, we offer a complete range of consumer, private, and business banking services. Our colleagues regularly volunteer in their communities and have been dedicated to helping make Nevada a better place to live for more than 60 years. By embracing the bank’s Core Values of extraordinary service, adaptability, teamwork, communication, development, accountability, community, and respect—we have built a culture of service and engagement. NSB has a commitment to career development through tuition reimbursement and continuous learning opportunities, in addition to other competitive benefit offerings. We offer medical benefits on day one, 401k matching, and paid holidays. With a strong belief in diversity, equity, and inclusion, NSB offers several colleague-led diversity forums with the intent to ensure representation and cultural sharing among our colleagues. At Nevada State Bank, we truly believe that it matters WHO you work with.

We are now accepting applications for a Business Banking Chat Specialist (Client Relations & Acquisition Specialist) to join our Client Acquisition Group in Las Vegas, NV. This position will support Nevada State Bank and National Bank of Arizona.

Essential Functions:

• Respond to inquiries coming from chat box.
• Perform outbound sales and service calls to prospective and existing bank clients.
• Responsible for expanding client base by sourcing new relationships and cross-selling bank products and services to new and existing relationships.
• Responsible for handling customer inquiries and problems as needed.
• May assist clients with product offerings, selection, loan application processes and opening accounts.
• Generates qualified referrals while following operational procedures and adhering to all regulatory and compliance requirements. 
• Provides support to business unit personnel as needed.
• Assists with department projects and tasks as needed. 
• Other duties as assigned. 

*Weekend hours are a possibility in the future.*

Qualifications:

• 1+ years experience in inside sales, branch banking, and services, customer service or other directly related experience. A combination of education and experience may meet job requirements.
• Bilingual Spanish / English preferred.
• Working knowledge of sales, customer service, retention skills and banking products and services.
• Good customer service, problem resolution and communication skills, both verbal and written.
• Ability to use a variety of computer software.
• Ability to cross sell bank products.
• Initiative and ability to recognize opportunities.
• High School diploma or equivalent.

Benefits: 

• Medical, Dental and Vision Insurance - START DAY ONE! 
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 13 Paid Holidays, (includes Nevada Day & Family Day)
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

Pay range (depending on experience): $22 - $23/hour