Branch Service Manager (Warm Springs Branch)

Nevada State Bank, a division of Zions Bancorporation, N.A., was founded on Dec. 9, 1959 by 12 businessmen full of Nevada’s pioneering spirit. As a full-service bank, we offer a complete range of consumer, private, and business banking services. Our colleagues regularly volunteer in their communities and have been dedicated to helping make Nevada a better place to live for more than 60 years. By embracing the bank’s Core Values of extraordinary service, adaptability, teamwork, communication, development, accountability, community, and respect—we have built a culture of service and engagement. NSB has a commitment to career development through tuition reimbursement and continuous learning opportunities, in addition to other competitive benefit offerings. We offer medical benefits on day one, 401k matching, and paid holidays. With a strong belief in diversity, equity, and inclusion, NSB offers several colleague-led diversity forums with the intent to ensure representation and cultural sharing among our colleagues. At Nevada State Bank, we truly believe that it matters WHO you work with.  

We are now accepting applications for a Branch Service Manager to join the team located at our branch in Warm Springs Branch in Henderson, NV. 

Essential Functions: 

• Be responsible to manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager or Business Center Manager. 

• Be responsible to perform the following tasks and/or regularly makes substantially weighted recommendations regarding: interviewing, selecting, hiring, performance evaluations, advancement, and termination of employees. 

• Be responsible for training, coaching and mentoring employees. 

• Provides leadership and training for the sale and referral of bank products and services. 

• Be responsible to resolve and respond to client service issues, complex client complaints and questions. 

• Directs the work of managed employees. 

• If needed, schedules and sets hours of work. 

• Maintains production or sales records for use in supervision and/or performance management of employees, appraises employee productivity and efficiency. 

• Recommends promotions or other changes in employee status, handles employee complaints and grievances. 

• Perform other duties as assigned. 

Qualifications: 

• 2+ years' experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience. (Combination of education and experience may meet requirements.) 

• Knowledge of the banking industry, processes, procedures, regulations and products. 

• Knowledge of lending process and procedures. 

• Strong customer service, relationships building, sales and management skills. 

• Able to handle various client concerns and problems. 

• Good communication skills, both verbal and written. 

• Knowledge of computer programs, i.e., word processing, spreadsheets etc. 

• Ability to set and maintain high quality work standards. 

• Ability to lead a group. 

• Ability to deal effectively with people in various job capacities. 

• Excellent problem solving and communication skills. 

• High School diploma or equivalent. 

Benefits:   

• Medical, Dental and Vision Insurance - START DAY ONE!   

• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance  

• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts 

• Paid Training, Paid Time Off (PTO) and 13 Paid Holidays, (includes Nevada Day & Family Day) 

• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience  

• Mental health benefits including coaching and therapy sessions 

• Tuition Reimbursement for qualifying employees  

• Employee Ambassador preferred banking products 
   
   

Pay range (depending on experience): $50K - $65K